Apple is warning users to be cautious with unexpected FaceTime calls that claim to come from Apple Support. The company's updated guidance on phishing highlights how scammers are using familiar-looking video and audio calls to create a false sense of trust.
How the scam works
According to cybersecurity researchers at Malwarebytes Labs, some fraudsters contact people through FaceTime, then present themselves as support agents. In some cases, they also send messages that include the victim's contact details to appear more convincing.
The approach can vary. Callers may mention credit card issues, device problems, account verification, or refund offers, all designed to push the target into acting quickly. Once the conversation begins, scammers may ask the user to switch from audio to video and share the screen, making it easier to guide them through harmful steps.
How to stay protected
Apple recommends treating any unexpected call as suspicious, even if it appears to come from a well-known company. Users should avoid sharing passwords, verification codes, or financial details during a call, and keep devices updated with the latest security patches.
Apple also allows users to report suspicious FaceTime activity by saving the caller ID and sending a screenshot to its fraud-reporting channel. As digital communication becomes more immersive, awareness and verification will remain key to safer online interactions.
