Airbnb is deepening its use of artificial intelligence across the product pipeline, with CEO Brian Chesky saying the technology is helping the company build and test new features at a much faster pace.
During the company's latest earnings call, Chesky said AI has cut the time from idea to launch by as much as 60% in key initiatives. He added that Airbnb has also increased the number of features and improvements shipped this year by nearly 80% compared with the same period last year.
The company says AI is already supporting areas such as search, sign-up, checkout, payments, and host onboarding. On the customer support side, Airbnb has expanded its AI agent to more than 50 languages, with voice support planned for later this year. Nearly 45% of issues that begin with the AI agent are resolved without human intervention.
Airbnb is now preparing to test a new AI-powered search experience. Rather than replacing the current search and filter tools, the company will offer a toggle so users can choose between the familiar interface and a natural-language search mode. In this format, results will appear visually, with AI-generated titles and personalized highlights.
Chesky said the company is focusing on AI for discovery, support, and practical travel use cases instead of relying on a chatbot-style interface alone. Airbnb also reported a strong quarter, with revenue rising 17% year over year to $3.6 billion and adjusted EBITDA up 21% to $1.3 billion. The company's next steps suggest AI will continue shaping how travel platforms design faster, more intuitive, and more personalized digital experiences.
